At Maisie Trails, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

  • You may request a return within 30 days of receiving your order.
  • Items must be unused, unwashed, and in original packaging with tags (if applicable).
  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

  • Gift cards
  • Clearance or final sale items
  • Used or damaged gear (unless defective upon arrival)

3. How to Initiate a Return

To start a return, please email us at [email protected] with your order number, reason for return, and photos if necessary. Our team will guide you through the process.

4. Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you need a different size or item, please request an exchange via email. Exchanges are subject to stock availability.